Head of Customer Engineering

Job Title
Head of Customer Engineering
Job ID
27697350
Work Hybrid
Yes
Location
Laguna Hills, CA, 92653  Hybrid
Other Location
Description
Come join the company leading the technological revolution in artificial intelligence. BrainChip is a global technology company producing a groundbreaking neuromorphic processor that brings artificial intelligence to the edge in a way that is beyond the capabilities of other products.

We are the world’s first commercial producer of ultra-low-power and high-performance artificial intelligence technology processors that enables a wide array of applications such as self-driving cars, hearing aids, drones, and agricultural equipment. The event-based neural network processor is inspired by the spiking nature of the human brain and is implemented in an industry-standard digital process.

Our company was recognized as one of the “Startups Worth Watching in 2021” in EE Times’ annual Silicon 100 list of global semiconductor technologies and our founder was named the winner of the AI Hardware 2021 Innovator Award. We have offices in Laguna Hills, California; Toulouse, France; Hyderabad, India; and Perth, Australia. We are also publicly traded on the Australian Stock Exchange (BRN:ASX) and the OTC Market (BRCHF).

https://brainchipinc.com/

SUMMARY:

A principal goal for the Head of Customer Engineering is to bridge core engineering activities into commercialization efforts. This includes technical customer support policies, objectives, and initiatives. This is a hands-on position, managing a team as well as resolving higher level technical and customer relations issues. This position needs to be able to understand and maintain a working, technical knowledge of our client’s core technologies to provide full top level technical support. This role will report to the CEO.


ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

ENGINEERING
    • Define deliverables, and program manage core developments from engineering to meet the Product Team specifications/requirements; Validate features and performance meet customer and market requirements
    • Work closely with Product, Sales, Engineering and Advanced Research to optimize efficiency and effectiveness in technology handoff for commercialization
    • Become the leader, and educator of fundamental knowledge related to machine learning functions and field deployments
    • Working with the Product Team clearly define the hardware and s/w tool roadmap with critical milestones, dependencies, and staffing plans
MARKET
    • Define strategy, and execute continuous benchmarking activities to ensure market competitiveness; identify strengths/weaknesses; feedback to organization for improvement
    • Along with Sales, lead the definition, design and launch of customer centric evaluation boards//modules to highlight company value-add and differentiation
    • Capable of basic application layer s/w coding, and debugging
SALES
    • Take delivery of models from engineering and implement a real-life demonstration system to correlate assumptions related to ease of use, performance, and application
    • Be the first to back up sales and system architects
    • Handle basic level of application advice.
    • In conjunction with Product deliver technical content for customer collateral (and consumption)
    • Serve as a catalyst for growth in the marketplace by representing company at technical conferences/committees to stay up-to-date with the latest technologies, and trends impacting the AI Industry
    • Formally document the design processes and methodology; (ie ISO, Automotive Qualification)
    • Ensure all technical documentation is customer friendly

GENERAL
  • Develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction.
  • Establishes policies and procedures that produce high quality customer support and that reflect industry best practices.
  • Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues.
  • Manages resource decision-making, planning, and best practices.
  • Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization.
  • Take ownership of unresolved technical issues, and bridge with Sales and Engineering teams to solve and/or develop solutions.
  • Manage customer technical relationships as required and work with internal resources to ensure a high level of customer satisfaction.
  • Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.


 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Education/Experience:

  • B.S. in Computer Science, or EE; will consider experience in lieu of education
  • Requires a very high technical acumen and understanding of machine learning and deep learning experience using Python, Tensorflow
  • Firsthand experience with object classification, object detection, face recognition, keyword spotting a plus
  • Experience with Git version control system 
  • Experience in CPUs, Tools and methodologies, machine learning, C++ programming
  • PCB design, layout and bring-up experience a plus
  • Has led small engineering teams
  • Has been in front line customer support role
  • Comfortable as a player coach—this is a very small team and the leader needs to spend 80% doing and 20% managing

     Other Skills and Abilities:
  • Strong verbal and written communication skills
    • Ability to compose routine reports and correspondence
    • Ability to effectively communicate with persons of various social, cultural, economic, and educational backgrounds
  • Strong teamwork and interpersonal skills and analytical skills
  • Desire to be involved in a diverse and creative work environment
  • Must be a self-starter with mindset for growth and real passion for continuous learning
Compensation, Benefits, Perks:
Benefits Offered:

· Competitive Pay: $175,000-$250,000 base
· Restricted Stock Units
· Bonus Pay
· 401K with matching
· Free Lunch Daily
· Paid Time Off
· Holiday Pay
· Company-paid Medical HMO, Dental PPO, and Vision Insurance
· Company-paid Life Insurance and AD&D
· Employee Assistance Program, Caregiver Support, Adoption Assistance Program
· Flexible Spending Account
· Health Savings Account
· Commuter Benefit Program
· Employee Discounts

BrainChip is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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